At Top Men Apparel, we combine premium men’s fashion with exceptional customer service. Our shipping and returns policies are designed to provide you with a seamless shopping experience from checkout to delivery—and beyond if needed.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

1. Standard Shipping ($12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

2. Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We stand behind the premium quality of our men’s fashion, activewear, and accessories. While we’re confident you’ll love our products, we understand that sometimes returns or exchanges are necessary.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Non-Returnable Items

For hygiene reasons, the following products cannot be returned or exchanged:

  • Boxer Briefs
  • Boxer Shorts
  • Briefs

Note: This does not affect your statutory rights for faulty items.

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] with your return or exchange request. Please use the following template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Top Men Apparel Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Items to return/exchange:

  • [Product Name] (Size: [Size], Color: [Color], Quantity: [Qty])
  • [Repeat for additional items]

Reason for return/exchange: [Please specify]

For exchanges, I would like:

  • [New Product Name] (Size: [Size], Color: [Color], Quantity: [Qty])

I confirm that the items are unworn, unwashed, and in original condition with all tags attached.

My shipping address is:

[Your Full Name]
[Street Address]
[City, State/Province, Postal Code]
[Country]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Email]
[Your Contact Phone Number – optional]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange availability confirmation (if applicable)

Step 3: Ship Your Return

Once approved, package your items securely and include:

  • The original packing slip or order confirmation
  • A copy of your return authorization email

Ship to:

Top Men Apparel Returns
433 Benson Park Drive
Oklahoma City, OK 73109
United States

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after delivery):

  • For returns: We’ll process your refund
  • For exchanges: We’ll ship your new items

Refund Information

Refunds will be issued to your original payment method within 5-10 business days after we process your return. Please note:

  • Original shipping fees are non-refundable (except for faulty items)
  • Return shipping is the customer’s responsibility unless the return is due to our error
  • International customers: Customs/duties fees are non-refundable

Exchange Information

  • We’ll ship your new items once we receive and process your return
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges

Damaged or Faulty Items

If you receive a damaged or faulty item from our premium collections (including AE77 Premium Tops, Activewear, or Jeans), please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and replacement at no cost to you.

Questions?

Our customer service team is happy to help with any questions about shipping, returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM CST

Thank you for shopping with Top Men Apparel – where premium style meets customer satisfaction.